FAQ

SHIPPING & DELIVERY

All ElseWear Collective products are handmade to order if not currently in stock.

Please allow 2-3 days for production and

3-7 days for delivery within the United States.

Yes, we do ship internationally!

EXCHANGES & RETURNS

ElseWear Collective is dedicated to quality products and customer satisfaction.

Returns and exchanges are available for items that are unused, unworn, and returned

within 14 days of delivery. All sale items are not refundable.

CUSTOM ORDERS

Custom orders are available in some styles. If there is a particular pattern or style from the collection that you love but would prefer in an alternative color palette or size, please contact us for further information.

SIZING

We offer sizes S, M, & L across most styles of clothing. Please use this chart as a general guide

as knitwear is a flexible textile. The model is wearing a size M in F/W 2018 and S in S/S 2019 respectively throughout the online store images.

If you have further questions feel free to contact us.

 

GARMENT CARE

All of our garments are made with 100% natural fibers including extra-fine merino wool, alpaca, cashmere, and cotton. While they are largely stain, odor, and wrinkle-resistant,

they do need to be washed on occasion. To insure your piece will last for years to come, do not machine wash.

We recommend hand washing your garment in cool water with wool-specific soap that won't damage its fine fibers.

After the piece has soaked, gently rinse and squeeze out excess water. Be careful to not twist or wring your garment.

Lay flat on drying surface out of direct sunlight and never use bleach or fabric softeners.

Store in a cool, dry place, preferably in an airtight container with lavender or cedar scented blocks to deter moths and enjoy your high-quality garment for years to come.

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Photography by Nicole Lenzen & Desiree Johnson
© 2019 ElseWear Collective. All Rights Reserved